How can we help?
Answers to the questions we hear most, courses, exams, certificates, accounts and billing.
📚 Courses & exams
How do the courses work?
Every course is split into short modules with a knowledge check at the end of each one. Work through them in order, at your own pace, on any device, your progress saves automatically, and if you're signed in it follows you between devices. There are no deadlines and no time limits.
What is the exam and what's the pass mark?
Each course ends with a multiple-choice exam (typically 20 questions). The pass mark is 70%, it's open book, and marking is instant.
What if I fail the exam?
Nothing is lost, retakes are free and unlimited. Review the modules and sit the exam again whenever you're ready.
Can I pause and come back later?
Yes. Your completed modules are ticked and saved. Sign in with the same account and you'll pick up where you left off, on any device.
🎓 Certificates
When do I get my certificate?
Immediately. Pass the exam and your certificate appears on screen with your name, score, dates and a unique certificate number. Print it or save it as a PDF from the same screen.
How long is a certificate valid?
12 months from the date of issue. The expiry date is printed on the certificate. Renew it by re-taking the course, which also refreshes your knowledge.
How does an employer verify my certificate?
Every certificate carries a QR code and a certificate number. Scanning the QR (or visiting the verification page) checks the certificate against our live registry and shows the holder, course, score and validity, instantly, no login needed.
How do I save my certificate as a PDF?
Click Print or save as PDF under your certificate and choose "Save as PDF" as the destination. The file is named with your certificate number automatically.
🔐 Accounts & sign-in
I'm an individual learner, how do I sign in?
Use the Student tab on the sign-in page with your email and password. Forgot your password? Use the reset link on that page, the email comes from noreply@inductionportal.co.uk (check spam the first time).
My employer gave me an access code, what do I do?
Go to the sign-in page → Employee tab, enter your full name and your personal code (looks like EMP-XXXX-XXXX). That's it, no email or password needed, and every course is unlocked under your employer's subscription.
I manage my company's training, how do I sign in?
Use the Business Admin tab with your company code, admin email and password. First visit? Click "Email me a secure set-password link" on that page, use the link in the newest email (older links expire when you request a new one).
I didn't receive an email
Check your spam or junk folder first, then add noreply@inductionportal.co.uk and support@inductionportal.co.uk to your safe senders. Still nothing after a few minutes? Email support and we'll sort it.
🏢 Business & teams
What does the business subscription include?
Unlimited training for all your staff, every course in the catalogue, from £30/month or £300/year per company (not per seat). You get a manager dashboard with your live roster, compliance matrix, staff invitations with personal access codes, and a company membership certificate. See business plans.
How do my staff get access?
Add them in your company dashboard (one by one or CSV import) and click Invite, each person is automatically emailed their own personal access code and sign-in link. Codes are personal so your training records stay accurate.
Can we pay by invoice?
Yes. Choose the invoice option on the business page and we'll email the invoice; your subscription activates as soon as payment is confirmed.
What are the subscription terms?
Subscriptions are 12-month agreements, billed monthly or annually, and can be cancelled within the first 7 days of the initial term. Full details are in our Terms & Conditions.
Can I track who has completed what?
Yes, the company dashboard shows every employee's courses, certificates and compliance status, and you can download CSV/Excel reports or a print-ready PDF report for ACS/NSI audits.
Still stuck?
A real person reads every message, we usually reply the same working day.
✉ support@inductionportal.co.uk